Privacy Policy
Last updated: January 24, 2026
1. Introduction
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services including web development, software development, custom executable applications, and hosting services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
Information you provide directly: Name, email address, phone number, company name, project requirements, billing details, payment information (processed securely via third-party providers), and any messages or files you send us.
Automatically collected information: IP address, browser type, device information, operating system, pages visited, time/date of access, and referral sources (via cookies, analytics tools, and server logs).
Service-related data: Project files, source code snippets (if shared), domain/hosting details, access credentials (temporary and only for the purpose of providing the service), and communication records.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and deliver our services
- Communicate about projects and billing
- Process payments and manage invoices
- Improve our services and user experience
- Prevent fraud, abuse, or security issues
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share your data only in these limited cases:
- With trusted service providers (payment processors, cloud hosting)
- To comply with legal requirements or government requests
- To protect our rights, safety, or property
- In connection with a merger or sale of assets
5. Data Storage and Security
We implement commercially reasonable technical, administrative, and physical security measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Personal data is generally stored for as long as necessary to provide the services. Project-related files are typically retained for 6–24 months after project completion.
9. Contact Us
reach out through the contact form on our website or email us at:
support@helixhex.com
SYSTEM ID: PP-HELI-HEX-SRI-LANKA